Ridgeline provides inspection-report and CRM software for roofing professionals ("the Service"). This policy explains what we collect and how we use it.
Account data (name, email, phone) when you sign up. Inspection data (property addresses, photos, notes, homeowner contact details) that roofing professionals enter to generate reports. Engagement data (report opens, questions asked, sections viewed) used to give the report's sender follow-up signals. Basic technical data (IP, device type) for security and rate limiting.
To operate the Service: generating reports, syncing leads, sending notifications the account holder configures, and powering AI features. AI questions and report content are processed by our AI provider (Anthropic) to generate responses; we do not sell personal data, and we do not use homeowner data for advertising.
If you received a Ridgeline report, your roofer entered your details to document their inspection. Your engagement with the report is visible to that roofer. To have your data removed, contact the roofer who sent your report, or email us and we will assist.
Data is stored with Cloudflare (KV and R2) with per-account isolation enforced server-side. Sessions use secure, HTTP-only cookies. Photos and reports are accessible only via unguessable tokens or authenticated sessions.
Data is retained while an account is active. Account holders can delete inspections at any time; deleting removes the report and associated photos. Contact us to delete an entire account.
Questions or requests: privacy@ridgelinecrm.com.